Suite of Services

Our Services

• Justice & Public Safety

  Connected technology for mission-critical information.

  MSI helps government, justice, and public safety organizations connect fragmented systems and replace paper-based processes with secure, reliable information exchange. Our work includes a Justice Information Exchange for the City of New Orleans, linking independent agencies across the criminal justice ecosystem.

  We combine integration expertise with public-sector experience to help organizations modernize critical operations while supporting security, reliability, and continuity.

  Modernization support may include:

  • Justice Information Exchange design and implementation
  • Enterprise Service Bus architecture
  • API development and message routing
  • Data transformation and automated exchange
  • Microsoft Azure cloud management
  • Security controls and centralized monitoring
  • Multi-agency coordination and business analysis
  • Troubleshooting and production support

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• Data Center & Infrastructure Advisory

  Infrastructure designed around your mission.

  Data centers support the systems your organization depends on every day. MSI helps you assess, plan, design, and modernize critical infrastructure to meet operational needs today and adapt to future demand.

  Our team looks at the full environment—including power, cooling, security, capacity, and operational requirements—to build practical plans that support resilience, efficiency, and continuity.

  Advisory and engineering support may include:

  • Existing-environment assessments
  • Data center strategy and capacity planning
  • Infrastructure architecture and engineering
  • Power, UPS, and cooling design
  • Rack layouts, monitoring, and access controls
  • Business continuity and resiliency planning
  • Deployment and vendor coordination
  • Project management and operational readiness

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• Strategic Planning

  How does your organization manage the effects of new business processes? Do you have the resources and manpower available to make organizational changes seamless and cost efficient? If not, we can help. MSI specializes in building effective strategies for the integration of new business solutions including network administration and upgrades, project management, training and implementation.

  While your internal IT team excels at keeping day-to-day operations running smoothly, long-term visionary planning requires a completely different perspective and specialized expertise. Strategic IT planning isn't a daily task, and busy internal teams often get bogged down in immediate, reactive troubleshooting rather than proactive, high-level growth.

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• Business Process Re-engineering

  Build Better Processes Before Building More Technology.

  Technology alone cannot fix an inefficient process.

  MSI helps organizations evaluate how work gets done, identify opportunities for improvement, and align technology with stronger business processes.

  Our approach considers workflows, people, systems, information requirements, and operational goals to help organizations improve efficiency, resilience, and performance.

  Capabilities may include:

  • Current-state process assessment
  • Workflow analysis
  • Process redesign
  • Technology alignment
  • Requirements development
  • Implementation planning
  • Process documentation
  • Project and change support

  The Goal: Better processes supported by the right technology—not technology searching for a problem to solve.

• Managed Service Provider

  Simplify the Management of Your Technology Workforce.

  Managing multiple technology vendors, contractors, and staffing resources can create significant administrative complexity.

  MSI’s managed services approach helps organizations coordinate IT staffing, supplier networks, vendor management processes, and technology resources through a more structured model.

  We help clients improve visibility, coordination, responsiveness, and accountability across their external technology workforce.

  Capabilities may include:

  • IT workforce coordination
  • Vendor and supplier management
  • Staff augmentation program support
  • Resource management
  • Reporting and administration
  • Technology workforce planning

• IT Staff Augmentation

  The Right Expertise. When You Need It.

  Technology needs change quickly. Your workforce needs to be able to respond just as quickly.

  MSI provides experienced technology professionals who can supplement internal teams, support critical projects, fill specialized skill gaps, and provide additional capacity when organizations need it most.

  Resources can support short-term assignments, long-term engagements, project-based needs, or ongoing operations.

  Technical resources may include:

  • Project managers
  • Network professionals
  • Database professionals
  • Application developers
  • Mainframe specialists
  • COBOL programmers
  • GIS professionals
  • End-user support professionals
  • Technical consultants

  Discuss Your Staffing Needs

• Technology Consulting

  Practical Expertise for Complex Technology Decisions.

  Technology decisions affect more than IT. They influence operations, employees, customers, budgets, and long-term organizational performance.

  MSI helps clients evaluate technology challenges, identify practical solutions, and move initiatives from planning through execution.

  Our consultants bring technical expertise together with an understanding of the business processes and organizational realities behind the technology.

  Consulting support may include:

  • Technology assessments
  • IT strategy
  • Project planning
  • Business requirements
  • Technology implementation support
  • Business process analysis
  • Specialized technical expertise
  • Organizational change support

• Network Administration

  Keep Your Technology Connected and Performing.

  Reliable networks are essential to modern operations.

  MSI provides network administration expertise to help organizations maintain critical infrastructure, support users, troubleshoot issues, and keep technology environments operating as intended.

  Our services can supplement existing IT teams or provide dedicated expertise for specific network needs and initiatives.

• Database Administration

  Protect the Availability and Performance of Critical Data.

  Organizations depend on databases to keep information accessible, reliable, and available when it is needed.

  MSI provides database administration expertise to support the ongoing management, maintenance, performance, and availability of database environments.

  Our professionals work alongside client teams to support critical systems and the information they depend on.

• GIS (Systems)

  Turn Location-Based Data Into Useful Insight.

  Geographic Information Systems help organizations understand relationships between people, assets, infrastructure, services, and locations.

  MSI provides specialized resources and technical support for GIS initiatives, helping clients manage and apply geospatial information to operational and strategic needs.

  GIS support may include:

  • GIS project resources
  • Data management support
  • Mapping and visualization
  • System support
  • Specialized GIS staffing

• End User & PC Support

  Technology Support That Keeps People Productive.

  When technology stops working, productivity stops with it.

  MSI provides responsive technical support for the everyday hardware, software, connectivity, and user issues organizations encounter.

  Our support professionals can complement internal IT teams, provide additional capacity, and help maintain productive end-user environments.

• COBOL Programming

  Specialized Expertise for Systems That Still Matter.

  Many organizations continue to rely on COBOL applications to support essential business and government operations.

  As experienced COBOL professionals become increasingly difficult to find, maintaining these systems can create operational and workforce challenges.

  MSI provides COBOL programming expertise and technical resources to help organizations maintain, enhance, and support critical applications while preparing for future technology needs.

  Support may include:

  • COBOL programming resources
  • Application maintenance
  • System enhancements
  • Technical support
  • Knowledge transfer
  • Legacy modernization support
  • Specialized workforce solutions

• Mainframe Systems

  Deep Expertise for Mission-Critical Environments.

  Mainframe technology continues to power important systems across government, financial services, and other complex organizations.

  MSI provides experienced mainframe professionals who can help organizations install, configure, maintain, support, and enhance critical systems and the products operating within those environments.

  Our goal is to help clients maintain continuity today while planning intelligently for tomorrow.